In a recent article on leadership and followership Donald Mosley and Dennis Patrickstate, perception is a “social exchange between leaders and followers.”  Social perception is the interpretation of information about another person. The statement, perception is the reality is relevant when we consider the competitiveness of globalization and the two-way exchange process that alters trust and motivation. The social perceptions of leaders and followers create various global perspectives of how

Have your colleagues told you if you want to be successful you need to improve your reputation?  When you communicate with your team, does it feel like the way people think and react to what you say seems unfriendly?  If so most leaders know it is difficult to make a new first impression.  So, what do you do?   Many leaders are making a purposeful effort to avoid a negative impression by communicating effectively.  This blog will explain how effective communication improves the reputation of

The call center versus an answering service is not an easy distinction. Call centers and answering services seem almost similar. Both are in office buildings filled with cubicles, computers and lots of phones. However, the difference between a call center and an answering service is not about the physical location or what they contain on the inside; it’s about how they process calls. Technically, a telephone answering service is a type of call center, but a call center is not necessarily an

Communicating your competitive advantage is intimidating when trying to pitch your small business against a corporate giant. It may seem impossible, especially when you consider that your small business has limited staffing and shoestring budgets while larger companies can flash the cash and approve overtime for extra staffing.   However, the size of your company does not matter when it comes to your competitive advantage.  One of the best tools that small businesses can utilize is innovation.

Are you a mental health professional looking for ways to streamline your processes? Maybe you want to decrease your overhead by moving your practice home while maintaining your competitive advantage. There are several ways to keep your cost down and still stay one step ahead of your competition. Here’s a look at why an answering service can benefit a mental health professional working from home or an office.   A virtual receptionist can answer the phone when you can’t. Never miss a call or

Do you spend more time at the office than necessary? If so, you're like many career professionals that have a standard 40 hour work week, but you’re working more than 40 hours a week. Does that sound familiar? Studies show that most adults are working 47 hours or more on a weekly basis. Throw in daily commuting, and you’re left with little or no time to do what you enjoy. Let's not get started on how few people use their paid vacation. Knowing that fact,  we can agree that we won’t find many

Technology has provided a way for small businesses to gain leverage over their larger competitors through the adoption of innovative strategies that increase scalability and efficiency.  The use of virtual receptionists is one of many hidden innovations.  The services of a virtual receptionist will allow you to spend more time with your customers and less time on the phone. In every business cash is king, but your customers are your life line.  Therefore, satisfying your customers needs by

As business owners, we always want to be on top of everything to run a smooth operation. From task management to planning and from handling social media to budgeting and accounting, each part of our business screams out for consistent levels of control. To help us achieve this, we have created a handy list of top 10 apps that will help run our businesses more efficiently. 1.  Evernote – This is a godsend for any business owner looking to get his or her workflow in order. Evernote allows you to