The Call Center Versus An Answering Service, What Is The Difference?
The call center versus an answering service is not an easy distinction. Call centers and answering services seem almost similar. Both are in office buildings filled with cubicles, computers and lots of phones.
However, the difference between a call center and an answering service is not about the physical location or what they contain on the inside; it’s about how they process calls. Technically, a telephone answering service is a type of call center, but a call center is not necessarily an