The call center versus an answering service is not an easy distinction. Call centers and answering services seem almost similar. Both are in office buildings filled with cubicles, computers and lots of phones. However, the difference between a call center and an answering service is not about the physical location or what they contain on the inside; it’s about how they process calls. Technically, a telephone answering service is a type of call center, but a call center is not necessarily an

The Call Center Versus An Answering Service, What Is The Difference?

Communicating your competitive advantage is intimidating when trying to pitch your small business against a corporate giant. It may seem impossible, especially when you consider that your small business has limited staffing and shoestring budgets while larger companies can flash the cash and approve overtime for extra staffing.   However, the size of your company does not matter when it comes to your competitive advantage.  One of the best tools that small businesses can utilize is innovation.

Small Businesses Can Run More Efficiently Than Larger Companies

Are you a mental health professional looking for ways to streamline your processes? Maybe you want to decrease your overhead by moving your practice home while maintaining your competitive advantage. There are several ways to keep your cost down and still stay one step ahead of your competition. Here’s a look at why an answering service can benefit a mental health professional working from home or an office.   A virtual receptionist can answer the phone when you can’t. Never miss a call or

Why Should Mental Health Professionals Hire a Virtual Receptionist?